1. Use of the website
You may use the website to learn about passenger rights, check potential compensation, submit contact requests, and begin a claim. You agree to use the website lawfully and not interfere with its operation, security, or availability.
2. Claim information
You are responsible for providing accurate, complete, and up-to-date flight, passenger, contact, and document information. Inaccurate information may delay review or prevent claim handling.
3. No guarantee of compensation
Eligibility depends on route, disruption type, delay length, airline responsibility, evidence, applicable law, and other factors. Fly Friendly may help assess and pursue claims, but we do not guarantee that every submitted case will succeed.
4. Fees and payments
The website describes a success-based approach such as no win, no fee. Any final fee, commission, or payment arrangement should be confirmed in the claim agreement or service terms presented during the claim process.
5. User conduct
- Do not submit false, misleading, or fraudulent information.
- Do not upload files that contain malware, illegal material, or information you are not authorized to share.
- Do not copy, scrape, disrupt, reverse engineer, or misuse the website.
6. Content and intellectual property
The Fly Friendly name, website design, text, graphics, and brand assets belong to Fly Friendly or its licensors. You may not reuse them commercially without permission.
7. Limitation of liability
The website is provided for general information and service access. To the fullest extent permitted by law, Fly Friendly is not liable for indirect losses, unavailable website access, third-party actions, airline decisions, or consequences of inaccurate information submitted by users.
8. Contact
For questions about these terms, contact info@fly-friendly.com.
This Terms of Use page is a draft based on the site functionality and should be reviewed by counsel before production use.